040-4978 1234 (Monday to Saturday - 8am to 7pm)

PRIVACY POLICY

  • Collection of information
  • We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, pick-up and drop location, bike make, bike Registration number and other information you choose to provide

    When you use our Services, we collect information about you in the following general categories:

  • Location Data: When you use the website to book/schedule Bike servicing, we gather location data about the pickup location from the website. We may also derive your approximate location from your IP address
  • Transaction Data: We collect transaction details related to your use of website, including the type of service requested, date and time the service was provided and other related transaction information
  • Call and SMS or WhatsApp Message Data: Our Services facilitate communications between Users and Biker Experts. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS or WhatsApp message, the parties phone numbers, and the content of the SMS or WhatsApp message
  • Personal Data: We will collect your personal information like name, address, phone no, email id, which will help us to communicate better.
  • We may also receive information from other sources and combine that with information we collect through our website. For example If you choose to link, create, or log in to your Pick It Asap account with social media services (e.g., Facebook or Gmail); if you engage with other website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app; when you request on demand services, our bike expert may provide us with a User rating after providing services to you.
  • Intent of storing Data
  • Optimization of Website
  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide services you request (and send related information), develop new features, provide customer support to Users and Bike Experts, develop safety features, authenticate users, and send product updates and administrative messages
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends
  • Send or facilitate communications (i) between you and a Bike Expert, such as estimated times of arrival (ETAs), (ii) between Pick It Asap and you about your use of certain features, such as sending your bills, next service reminders, referrals or invites and promotions
  • Optimization of Customer Service

    When you register as a User, we will collect your name, email address, country, language, password, mobile phone number

    We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your enquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your User account. We may deactivate your account if we suspect that you use our Service to commit fraudulent or illegal acts or if you violate our terms of use.

  • Sharing Information
  • We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows: Through Our Services

    We may share your information:

  • With Bike Experts and Service Centers to enable them to provide the Services you request. For example, we share your name, bike related input, and pickup and/or drop locations
  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public
  • Other Important Sharing

    We may share your information:

  • With Pick It Asap subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of others
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company
  • Your options
  • Account Information

    You may correct your account information at any time by logging into your account on the website. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information

    Access Rights

    Pick It Asap will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law Promotional Communications

    You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations

    Cookies And Advertising

    Please refer to our Cookie Use Policy for more information about your choices around cookies and related technologies

    Changes to the Statement

    We may change this statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Website or by some other means, such as email. Your continued use of the Website after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices

    Contact Us

    Flat -401, block-7A,

    panchavati apartments, Pragati nagar,

    Kukatpally

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